Background

Microsoft Business Solutions (MBS) is the Microsoft division that came about when “Microsoft Classic,” as MBS personnel refer to it, announced the proposed acquisition of Great Plains on December 21, 2000. At the time of the acquisition announcement, Microsoft President and CEO Steve Ballmer made the following statement:

“In nineteen years of operations Great Plains has proved to be one of Microsoft's most innovative partners. Microsoft and Great Plains see the future of business applications for small and medium-sized companies in the same way.”

This marked Microsoft's entrance into the business applications market, a bold new step from a company very much used to taking bold new steps. Up to this point, Microsoft had gained dominance ...

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