Special Edition Using® Microsoft® CRM

Defining Specialists

The terms used to refer to different technical specialists vary greatly, even within a particular profession. Consider the following:

• Independent consultant/designer: A specialist or firm whose advice precedes the outsourcers and system integrators. The consultant might provide a needs analysis, a strategic plan, or a design. Most independent technology consultants have specialized experience in a specific area, such as CRM, and are in a position to provide multiple options. They provide expertise, but not a product. They can transfer their skills or knowledge to your team for current and future use.

• Outsourcer: An outsourcer is an outside company that takes ownership or control of a company's computer system or network. ...