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Special Edition Using® Microsoft® CRM by John Gravely, Laura Brown

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Sites by Category

This section lists some sites to explore; they are organized by category. Some sites might appear in more than one category if they have content that crosses over. You'll find that visiting one of these sites leads naturally to visiting others, and you'll find that you develop your own list of favorites that you bookmark and return to.

Communities and Associations

Business associations and other existing communities form an important part of the online CRM community. Many of the sites listed below operate in both online and offline arenas.

Microsoft Public CRM Newsgroup
microsoft.public.crm newsgroup

Easily the most active online Microsoft CRM community, this news group is provided by Microsoft.

The Direct Marketing Association ...

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