Special Edition Using® Microsoft® CRM

Get full access to Special Edition Using® Microsoft® CRM and 60K+ other titles, with a free 10-day trial of O'Reilly.

There are also live events, courses curated by job role, and more.

Use Case Corner

One Web-based business offering services to political candidates utilized an array of CRM-related services to build a sophisticated online shop.

The Web site combined eCommerce for online sales and fundraising contributions, customer contact for building site loyalty, and a series of Web and telephony services.

TIP

Telephony is a term from the telecommunications industry that describes services delivering features such as chat and discussion, teleconferencing, outbound dialing, and voice recognition technology.

Get Special Edition Using® Microsoft® CRM now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Don’t leave empty-handed

Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.

It’s yours, free.

Get it now

Check it out now on O’Reilly

Dive in for free with a 10-day trial of the O’Reilly learning platform—then explore all the other resources our members count on to build skills and solve problems every day.

Start your free trial Become a member now