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Special Edition Using® Microsoft® CRM by John Gravely, Laura Brown

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Other Services Related to CRM

In the following section you will find definitions of many of the services that are related, whether directly or indirectly, to CRM.

eCommerce

eCommerce is the electronic exchange of data for the purposes of conducting business. It involves the use of the Internet to facilitate the actual sales of goods and services.

Sites offering eCommerce services to SMEs include the following:

Microsoft bCentral

http://www.bcentral.com/products/cm/default.asp

This Small Business Solutions site from Microsoft offers eCommerce solutions software, which allow you to put your product catalog online, accept payment through a link to PayPal Merchant Services, and run some basic reports of sales orders per buyer and sales histories. ...

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