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Special Edition Using® Microsoft® CRM by John Gravely, Laura Brown

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The Validation and Verification Processes

When you receive software, files, or database updates from your service vendors, it is up to you to make sure what you receive conforms to expectations. To do this you'll need to set up your own processes for validation and verification to ensure the quality of service. The following sections provide a guide to quality, testing, and test planning procedures.

Quality, Testing, and Test Planning

Testing and Quality measures help to optimize the utilization of resources. It is essential to define quality in customer or user's terms. When an evolutionary development approach is used, functionality and design might change with each iteration of the prototype. Paralleling the evolutionary development activity ...

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