Special Edition Using® Microsoft® CRM

From Business Ambiguity to Technical Precision

In many companies, the bottleneck has shifted from lack of understanding of the business process to the need to bridge the gap between business and technology. Until recently, many companies had not defined their business processes, and there was much to be gained from business process improvement projects. Of course, if you haven't defined your business process, there still is much to be gained.

Nowadays, I see more client companies where the business processes have been defined, and the current issue is how to get from that necessarily ambiguous model to the (also necessarily) unambiguous model required to build technology systems.

The other current issue, perhaps less understood but just as important, ...