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Special Edition Using® Microsoft® CRM by John Gravely, Laura Brown

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Web Resources Customization

The eResources menu that can be accessed on the Account and Contact edit screens in Microsoft CRM is a great way to get contextual information from an external Web site based on the current record displayed. For example, these options can be used to get a list of restaurants near a customer's place of business or look at the weather in the customer's part of the world. However, there are only five resources available, new links cannot be added or removed, and the destinations of the existing links can't be changed.

NOTE

All but one of the default links on the Web Resources menu redirect the user to a Microsoft-owned Web site. The Research Company link refers to Hoovers.

Now, we just said that the destinations of the ...

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