There are two key files that we need to understand before customizing Microsoft CRM. These are:
Both files are essentially XML files that Microsoft CRM references to determine certain application behaviors as well as to know which customizations to display.
The web.config file consists of a group of application settings that Microsoft CRM uses to determine behavior of the application. Table 14.1 lists the setting or “keys” housed in the web.config by default.
|Help Catalog Name||This is the name of the Index Server Catalog to use when executing queries from Help. Default Setting: Microsoft ...|