Special Edition Using® Microsoft® CRM

Integration Architecture

The Microsoft CRM Integration Architecture consists primarily of three components: Document Exchange(DX), MSMQ, and BizTalk Server 2002 Partner Edition. DX initiates the integration process from Great Plains. MSMQ manages the data handoff between DX and BizTalk Server and between Microsoft CRM and BizTalk Server. BizTalk Server is responsible for moving and mapping the data between Microsoft CRM and Great Plains.

Figure 13.2 depicts the integration architecture.

Figure 13.2. Microsoft CRM Integration Architecture.

DX is responsible for monitoring integrated data points within Great Plains. When a relevant record is created ...