Special Edition Using® Microsoft® CRM

Integration Points

The Microsoft CRM to Great Plains integration involves several entities with differing data flows depending on the nature of the entity. Tables 13.1 and 13.2 show which entities are integrated and the flow of data between systems.

Table 13.1. Integration Points from Microsoft CRM to Microsoft Great Plains

Microsoft CRM Entities	MBS Great Plains Entities
Contacts and Accounts	Customers
Orders	Orders (create only)
Customer Addresses	Customer Addresses

Table 13.2. Integration Points from Microsoft Great Plains to Microsoft CRM

MBS Great Plains Entities	Microsoft CRM Entities
Customers	Contact or Accounts
Customer Addresses	Customer Addresses
Inventory (Master)	Products
Units of Measure	Units of Measure
Price Lists (Master)	Discounts and Price Levels ...