Special Edition Using® Microsoft® CRM

System Customization

Now that we've seen what Deployment Manager can do to create the behind the scenes aspects of configurations, let's move on to System Customization to bring our changes to the user interface.

System Customization (shown in Figure 11.19) can be found under the Settings tab within the Microsoft CRM Web client. As with all areas of Microsoft CRM, users must have the proper security privileges to see this tab. Because the Settings tab provides access to change many of the core areas of Microsoft CRM, normally only administrators have access to it, or at least to the majority of the options contained in it.

Figure 11.19. The System Customization screen allows you to modify the forms, views, and previews for CRM objects.

System ...