Chapter 11. Configuring Microsoft CRM
In this chapter
Why Configure?
Configuration Tools
Deployment Manager
System Customization
Customizing Forms
Status and Status Reason
Use Case Corner—Adding Java Script to the OnChange Event of Picklist Fields
Summary
By now you've probably noticed that there is also a chapter in this book titled “Customizing Microsoft CRM” (Chapter 14). Let's start by explaining the difference between configuring and customizing so that we can clear up any potential confusion between these two chapters.
We use the term configuration to refer to changes that can be made to Microsoft CRM using the standard tools provided with the application. Specifically, configuration is anything that can be done using
Deployment Manager— A client-server ...
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