Summary
We've covered all of the Customer Service concepts and could keep going on the possibilities for setting up Customer Service in Microsoft CRM. Let's take a quick look at what we've covered.
Microsoft CRM has an extensive structure for setting up detailed Service Contracts. Each Contract is based on a Contract template, which contains skeleton information about the Contract and its schedule. Contracts can have multiple line items detailing how each product the customer owns should be supported. Associating Cases with Contracts will keep track of how much service the customer has used against their Contract.
Service Cases can be used to facilitate a variety of diverse processes including, but not limited to, Technical Support, Customer ...
Get Special Edition Using® Microsoft® CRM now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
