Mailboxes and Folders

If you've used Microsoft Outlook for a while, you've probably heard the terms mailbox, personal folders, public folders, offline folders, and archive folders. Add to this the new concept of CRM folders and it can get a bit confusing. Let's make some sense of it.

To use CRMSO, your company must be set up to use Microsoft Exchange Server as its email server software. Exchange is responsible for receiving, sending, and storing email, among other things. When using Exchange server, you can specify where you want your messages to be delivered. The options are

  • Exchange Mailbox

  • Personal Folder file

Exchange Mailbox

Mailboxes are structures on the Exchange server where your mail can be delivered. In reality, the term mailbox is deceiving ...

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