The Microsoft CRM Sales for Outlook Interface
Figure 8.3 shows the CRMSO interface. Perhaps the first thing you notice is that the CRM screens look identical to their Web-version counterparts.
Figure 8.3. The Microsoft CRM Sales for Outlook (CRMSO) interface.
Installing Microsoft CRM Sales for Outlook has added two main components to Microsoft Outlook. First, the installation added a new toolbar under the traditional Outlook toolbar. Second, the installation added a new shortcut bar with icons that give access to the CRM folders. Figure 8.4 presents the same screen as Figure 8.3 except that the folder list has been displayed using the view menu. ...
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