Subject Hierarchy in Microsoft CRM
Microsoft CRM introduces the concept of Subjects as a way of organizing aspects of your CRM data. Subjects are built in a hierarchy and can be associated with Products, Service Cases, Sales Literature, and Knowledge Base articles. These are shown in Figure 5.17.
Figure 5.17. The Subject Hierarchy in Subject Manager.
As discussed in the last chapter, Subjects can allow you to associate Cases, Literature, and Knowledgebase articles with a product line without having to drill down to a particular product version or SKU. Additionally, Subjects provides an organizational structure for concepts and/or issues that are ...
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