Special Edition Using® Microsoft® CRM

Microsoft CRM User Interfaces

To confuse matters more, we need to touch on the user interfaces that are provided with Microsoft CRM. Microsoft CRM has two user interfaces that can be used to access the system, depending on the user's role. The two user interfaces are the Web (i.e. browser) client and the Microsoft Outlook client. The Web client is a browser-based client that provides all application functionality, assuming the user has the appropriate license. The Web client can be accessed with only a Web browser (currently, Internet Explorer 5.5 sp2 and 6.0 are the supported browser versions) and requires no additional client software install.

The Microsoft Outlook client (officially named Microsoft CRM Sales for Outlook) is an application ...