Summary
CRM Systems are designed to track and analyze data relating to your customers and your organization's interactions with your customers. In doing this, CRM systems facilitate the every day tasks that make up the user's job. Microsoft CRM was specifically designed to improve business productivity, provide low total cost of ownership, and integrate powerfully to a company's existing applications.
Microsoft CRM Version 1.0 has surprisingly deep functionality for a first-release product. It is offered in various configurations and editions with functionality centered on Sales Force Automation, Customer Service, “lite” Marketing and Reporting.
Microsoft CRM provides two user interfaces that can be used to access the system. The Web interface ...
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