Makeup of a Typical Technical Support Organization

At the end of the day, a typical technical support organization for supporting a productive Microsoft SharePoint Portal Server implementation might include the following specialists, or Subject Matter Experts (SMEs):

  • Server hardware

  • Disk subsystem/Storage Area Network (SAN)

  • Network infrastructure

  • Windows 2000 administration

  • Exchange Server administration

  • SharePoint Portal Server infrastructure

  • SharePoint Portal Server configuration

  • Database administration

  • Computer/Systems operations

  • Access to third-party Systems Integrators (SIs) with deep experience in the previous areas as well

NOTE

The above does not necessitate full-time dedicated resources to the SharePoint project. Rather, individuals currently ...

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