CONTENTS

                FOREWORD BY JOHN J. RYAN, CEO, RABOBANK, N.A.

                ACKNOWLEDGMENTS

                WHAT THIS BOOK WILL DO FOR YOU

COMMUNICATION RULE 1:    Be 100% Accountable—Rise Above Circumstances

Discover the remarkable system that puts you in control and gives you the power to overcome any barrier to your success and achieve much more.

COMMUNICATION RULE 2:    Check Your Interpretation—Confront Your Assumptions

Uncover automatic and damaging habits, especially with electronic communication, and replace them with quick fixes for immediate increased effectiveness.

COMMUNICATION RULE 3:    Make Expectations Clear—Don’t Expect Others to Read Your Mind

Watch your productivity soar when you apply these simple techniques to ...

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