INCIDENT MANAGEMENT
An incident is any unplanned event occurring that requires further investigation. In testing this translates into anything where the actual result is different to the expected result. An incident when investigated may be a defect, however, it may also be a change to a specification or an issue with the test being run. It is important that a process exists to track all incidents through to closure.
Incidents can be raised at any time throughout the software development life cycle, from reviews of the test basis (requirements, specifications, etc.) to test specification and test execution.
Incident management, according to IEEE 1044 (Standard Classification for Software Anomalies), is ‘The process of recognising, investigating, ...
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