Footnotes
Chapter 1
1 http://www.intelligententerprise.com/channels/enterprise_applications/showArticle.jhtml?articleID=207000273&cid=nl_ie_week
2 http://www.computerweekly.com/Articles/2004/03/29/201438/peoplesoft-sued-over-faulty-installation.htm
3 http://wps.prenhall.com/bp_laudon_essbus_7/48/12303/3149749.cw/content/index.html
4 http://www.washingtonpost.com/wp-dyn/content/article/2006/08/17/AR2006081701485.html
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