8 Deviation Management
The added value of testing lies mainly in the detection and reporting of a system’s deviations from its requirements. To be able to correct a deviation, development requires as much detailed information as possible about symptoms, reproduction, and consequences of abnormal system behavior. The test process must therefore place particular focus on accurate documentation and tracking of deviations. Part of this process is a risk estimation of the consequences of defects remaining in the system. This chapter explains the requirements of the documentation as well as categorization techniques and the prioritization and status tracking of deviations.
8.1 Terminology
Generally speaking, all software contains defects. A defect ...
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