11.5. PROCESS MONITORING AND AUDIT
To gain the benefits of plans and processes, projects must follow them properly. People can make mistakes, and under deadline pressures they tend to take shortcuts or expedient measures, often failing to follow processes correctly. To ensure compliance with the defined processes, an active effort is needed. Audits aim to fulfill this need.
The basic objective of audits is to ensure compliance with the defined process and to provide senior management with visibility into the use of processes. To ensure a reasonable degree of compliance, audits must be done regularly. They also must be formal, with a formal notice of noncompliance being issued and later tracked to satisfactory closure. Formality ensures that “personal ...
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