8.2. CUSTOMER COMMUNICATION AND ISSUE RESOLUTION
Team communication is geared toward keeping the team informed and motivated. But what about the customer, who is the sponsor of the project and hence a major stakeholder? Many problems are the result of misunderstandings between the customer and the developers. Regular communication between the development team and the customer can help avoid these kinds of problems.
Status reports (discussed in Chapter 11), one such means of communication, are designed to give the customer a clear idea of the state of the project on an ongoing basis. However, these reports, no matter how elaborate, are not enough. Project managers should plan other means of communication, including weekly teleconferencing or videoconferencing ...
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