Acknowledgments
This book would not have come to life if not for the constant source of motivation from Pravin Thakur, the offshore head for thetrainline.com. He has seen this book evolve from a presentation to a rough script to a complete manuscript. In each stage, he was present to provide his ideas, feedback, and guidance.
David Jack, Group CIO MetaPack, germinated the idea of looking at this discipline as a best practice. That conversation was the seed that goaded me to delve deeper into the world of knowledge transfers.
Pramod Sadalage, renowned database expert and author of many books, put me in touch with Bernard Goodwin at Addison-Wesley, who became my editor until his retirement at the end of 2014. Christopher Guzikowski took over from ...
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