Chapter 3. Metrics for improvement

This chapter covers

  • Using metrics to guide process improvement
  • Metric dependencies on development, process, and delivery
  • Common anti-patterns or inappropriate uses of metrics

Several of the metrics we’ll cover in this chapter were described in chapter 2 in the context of steering work in progress. In this chapter, we’re concerned with using the same metrics to inform process-improvement efforts. You’re looking for different information from the metrics, and you’ll take different actions in response to the information than in chapter 2.

3.1. Process-agnostic metrics

Delivery-performance metrics that have no dependencies on software development methods are useful for monitoring the effectiveness of process-improvement ...

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