Appendix C. Sample Internal Support Agreement (ISA)
Root Authority
Root access will be given to Mr. A and Ms. B to support servers AD0001 and AD0002. Mr. A and Ms. B are to support/backup each other (i.e., during illness/vacation). If they're both unavailable, contact Technical Support (within the Data Center).
All changes to root will be audited to provide a trace of activity from the root user. The following activities are to be done by Technical Support upon request:
kernel changes
disk reconfigurations
modifying the root user environment
installation of any binary into the system directory structure
modification to any network-related configuration files
manipulation/modification of any system daemon that is run as root
changes to the /etc/rc* files ...
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