Introduction
Knezevich, C. 2014. “4 Ways Compliance Can Leverage Social Media (Provided Social Media Training Is Included).” Retrieved from: www.jdsupra.com/legalnews/4-ways-compliance-can-leverage-social-me-28654/
Ayres, C. 2009. “Revenge is best served cold – on YouTube: How a broken guitar became a smash hit.” The Sunday Times.
United Breaks Guitars Video, YouTube, www.youtube.com/watch?v=5YGc4zOqozo
Carroll, D. 2012. United Breaks Guitars. Carlsbad, CA: Hay House.
Chapter 1
PewResearchCenter. 2014. “Social Networking Fact Sheet.” Retrieved from:
www.pewinternet.org/fact-sheets/social-networking-fact-sheet/
U.S. Department of Commerce and NTIA. 2014. Exploring the Digital Nation. Retrieved from: www.ntia.doc.gov/files/ntia/publications/exploring_the_digital_nation_embracing_the_mobile_internet_10162014.pdf ...
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