NOTES
CHAPTER 1
1 http://www.edelmandigital.com/2011/12/16/social-business-demystified/
CHAPTER 2
1 http://www.northwestern.edu/newscenter/stories/2011/05/twitter-african-americans-hargittai.html.
2 http://socialmediamediasres.wordpress.com/2011/07/09/making-catalysts-the-roots-of-social-media-and-network-building/.
3 http://www.npr.org/blogs/krulwich/2011/02/17/133785829/a-shockingly-short-history-of-hello, accessed August 28, 2011.
4 http://www.sylloge.com/personal/2003_03_01_s.html#91273866, accessed September 2011.
5 http://nform.com/publications/social-software-building-block.
CHAPTER 3
1 “Designing Social Media Policy for Government: Eight Essential Elements,” Center for Technology in Government, University at Albany, SUNY, http://www.ctg.albany.edu/publications/guides/social_media_policy/social_media_policy.pdf ...
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