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Social Knowledge

Book Description

For the past two decades, executives have struggled to develop effective ways of sharing what their organizations know.  Organizational leaders are now seeking ways to share knowledge with both internal and external stakeholders driven by concerns such as downsizing, the impending retirement of baby boomers, terrorism, and a host of other organizational challenges.Social Knowledge: Using Social Media to Know What You Know aims to provide relevant theoretical frameworks, latest empirical research findings, and practitioners’ best practices in the area. The book is multidisciplinary in nature and considers a wide range of topics, each of which is related to social knowledge. It is written for professionals who want to improve their understanding of the strategic role of social knowledge in business, government, or non-profit sectors.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. EDITORIAL ADVISORY BOARD
    2. LIST OF REVIEWERS
  5. Foreword
    1. MESSY COHERENCE
  6. Preface
    1. TOWARD AN UNDERSTANDING OF SOCIAL KNOWLEDGE
  7. Acknowledgment
  8. Section 1: Social Knowledge in Action
    1. Chapter 1: Social Learning from the Inside Out
      1. ABSTRACT
      2. INTRODUCTION
      3. DEVELOPING A COMMON UNDERSTANDING
      4. CREATING AND SHARING KNOWLEDGE IN THE MIND/BRAIN
      5. SOCIAL INTERACTION AND THE MIND/BRAIN
      6. COLLABORATIVE ENTANGLEMENT (LEARNING TO CREATE KNOWLEDGE AS COMMUNITIES)
      7. AN EXTRAPOLATION
      8. FINAL THOUGHTS
    2. Chapter 2: Measuring the Impact of Social Media
      1. ABSTRACT
      2. SOCIAL MEDIA IN ORGANIZATIONS
      3. A CONCEPTUAL OR THEORETICAL FRAMEWORK FOR SOCIAL MEDIA
      4. MEASURING THE IMPACT OF SOCIAL MEDIA
      5. CASE STUDY OF A GOVERNMENTAL ORGANIZATION
      6. DISCUSSION
      7. ANNOTATED BIBLIOGRAPHY ON SOCIAL NETWORK ANALYSIS
    3. Chapter 3: Challenging our Assumptions
      1. ABSTRACT
      2. INTRODUCTION
      3. ASSUMPTIONS
      4. REALITY
      5. CONCLUSION
    4. Chapter 4: Social Knowledge Case Study
      1. ABSTRACT
      2. INTRODUCTION
      3. DEFINING COLLABORATION
      4. COLLABORATION TECHNOLOGIES AND LINKAGES TO WEB 2.0
      5. WEB 2.0: COLLABORATION CASES
      6. DETAILED CASE STUDY – MOLSON COORS
      7. SUMMARY
      8. JP MORGAN FACEBOOK COMMUNITY CASE STUDY
      9. COLLABORATION – WHAT IT TAKES TO BE SUCCESSFUL?
    5. Chapter 5: Social Knowledge in the Japanese Firm
      1. ABSTRACT
      2. KNOWLEDGE MANAGEMENT IN JAPAN
      3. SOCIAL AND TECHNOLOGICAL CHANGES IN JAPAN
      4. METHODOLOGY AND RESEARCH QUESTIONS
      5. DISCUSSION AND OUTLOOK
  9. Section 2: Cultural Aspects of Social Knowledge
    1. Chapter 6: Cultural Barriers to Organizational Social Media Adoption
      1. ABSTRACT
      2. PAVING THE WAY TO SOCIAL KNOWLEDGE
      3. WHAT UNDERLYING PROBLEMS ARE PROMPTING THESE CULTURAL BARRIERS
      4. REMOVING THE BARRIERS TO OPPORTUNITY
      5. DOES THE FUTURE BELONG TO OTLET OR ORWELL
      6. IN THE END WHAT DO WE KNOW?
    2. Chapter 7: Organizational Culture
      1. ABSTRACT
      2. INTRODUCTION
      3. ORGANIZATIONAL CULTURE
      4. KNOWLEDGE MANAGEMENT
      5. ORGANIZATIONAL CULTURES SET FOR SOCIAL KNOWLEDGE DEVELOPMENT
      6. FUTURE RESEARCH
      7. CONCLUSION
    3. Chapter 8: Social Leadership
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. SOLUTIONS AND RECOMMENDATIONS
    4. Chapter 9: Foundations of Cross-Cultural Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. CULTURE AS KNOWLEDGE
      4. TOWARDS AN UNDERSTANDING OF CROSS-CULTURAL KNOWLEDGE MANAGEMENT
      5. A THREE-PERSPECTIVE CULTURE APPROACH
      6. THEORETICAL MODEL OF CROSS-CULTURAL KNOWLEDGE MANAGEMENT
      7. CONCLUSION
  10. Section 3: Social Knowledge Tools, Techniques, and Technologies
    1. Chapter 10: Becoming a Blogger
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGY
      4. DATA COLLECTION AND SOURCES OF DATA
      5. DATA ANALYSIS
      6. FINDINGS AND INTERPRETATION
      7. SUMMARY
      8. DISCUSSION, LIMITATIONS AND FUTURE RESEARCH
    2. Chapter 11: Encouraging Participation in Virtual Communities of Practice within the United States Air Force
      1. ABSTRACT
      2. INTRODUCTION
      3. COMMUNITIES OF PRACTICE (COPS) DEFINED
      4. THE HISTORY OF COPS AND THE SOCIAL LEARNING THEORY
      5. DETERMINING CHARACTERISTICS OF COPS
      6. THE RISE OF VIRTUAL COMMUNITIES OF PRACTICE (VCOPS)
      7. VIRTUAL COMMUNITIES OF PRACTICE IN THE AIR FORCE
      8. PARTICIPATION IN VIRTUAL COMMUNITIES OF PRACTICE
      9. MOTIVATORS TO SUCCESSFUL VCOPS
      10. IMPLICATIONS FOR PRACTICE AND RESEARCH
      11. FUTURE AREAS FOR RESEARCH
      12. CONCLUSION
    3. Chapter 12: Social Knowledge Workspace
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SOCIAL KNOWLEDGE WORKSPACE
      5. FUTURE RESEARCH AND DEVELOPMENT
      6. CONCLUSION
      7. APPENDIX
    4. Chapter 13: Sharing Scientific and Social Knowledge in a Performance Oriented Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. PROPOSED MODEL
      5. VARIABLES AND HYPOTHESES
      6. RESEARCH DESIGN
      7. ANALYSIS OF THE RESULTS
      8. LIMITATIONS AND FUTURE RESEARCH
      9. CONCLUSION
      10. APPENDIX I: QUESTIONNAIRES AND CONSTRUCT MEASUREMENT
    5. Chapter 14: Social Knowledge
      1. ABSTRACT
      2. INTRODUCTION
      3. SOCIAL TECHNOLOGY
      4. SOCIAL NETWORK EXAMPLES
      5. TECHNOLOGY ISSUES
      6. BANDWIDTH
      7. SCALABILITY
      8. USABILITY
      9. TECHNOLOGIES: WHICH ONE TO CHOOSE?
      10. ADVANCED TECHNOLOGIES FOR SOCIAL NETWORKS
      11. FUTURE OF SOCIAL NETWORKS/CONCLUSION
    6. Chapter 15: Empowering Social Knowledge with Information Technology
      1. ABSTRACT
      2. INTRODUCTION
      3. MODELING SOCIAL KNOWLEDGE CONVERGENCE
      4. INFORMATION TECHNOLOGY EVOLUTION AND ETHICS: TECHNOETHICS AXIS
      5. CULTURE AND TECHNOLOGY ISSUES REGARDING SOCIAL KNOWLEDGE: TECHNOCULTURE AXIS
      6. INFORMATION TECHNOLOGY AND CULTURE CONVERGENCE TOWARDS NEW SOCIAL KNOWLEDGE: CONVERGENCE AXIS
      7. KEEPING SOCIAL KNOWLEDGE FOR FUTURE
      8. CONCLUDING DISCUSSION
  11. Compilation of References
  12. About the Contributors