Part V
The Part of Tens
In this part…
Every For Dummies book ends with a Part of Tens. This book offers a social CRM top-ten extravaganza featuring our picks for social CRM vendors. We start with our list of enterprise-level social CRM tools. You then find customer service solutions, small-business vendors, and marketing and automation vendors. These chapters are a great starting point for your research into software that can support your social CRM. We also introduce you to ten thought leaders. Stay in touch with what these folks are doing and saying, and you'll be a step ahead in understanding the latest developments in social CRM.
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