Managing Successful Collaboration Communities
In This Chapter
Keeping a social community healthy
Forming a community management team
Focusing collaboration in groups and project workspaces
Online collaboration becomes social only when you add community, which extends the scale of interaction between one project or one team, making it more widespread and ongoing. You can assign project team members to check into a collaboration workspace, and they will comply if their job depends on it. People come back to a community of their own accord because they find it valuable and want to be part of something larger.
Community isn’t really a matter of technology. Tools can make a difference by providing an environment for communities to form and sustain themselves, but what matters a lot more is how those tools are used and how effectively communities are managed. In this chapter, I help you understand how you can manage a successful, healthy social collaboration community. When social collaboration fails, it most often fails because communities fail to form in the first place or because they fall into disuse and disorder.
Healthy collaboration communities have the right combination ...