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Social Business By Design: Transformative Social Media Strategies for the Connected Company by Jeff Dachis, Peter Kim, Dion Hinchcliffe

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Functions of Workforce Collaboration

Social Collaboration

Also known as Enterprise 2.0, this is one of the most frequent starting points for those who are setting out to improve the performance of knowledge workers in the enterprise, typically the most valuable and important contributors in the organization. They are the decision makers, gatherers of strategic insight, and managers of the projects, the operations, and the direction of the company. Most companies already use collaboration tools ranging from SharePoint, e-mail, and instant messaging to videoconferencing and unified communication suites. Social collaboration tools put the social graph and activity streams in the center of the work process, becoming a dashboard for collaboration. ...

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