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Social and Organizational Developments through Emerging E-Government Applications: New Principles and Concepts

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Social and Organizational Developments through Emerging E-Government Applications: New Principles and Concepts investigates emerging issues in e-government research, development, and implementation, offering insights into enhanced security, citizen-centered e-government efforts, and specific e-government deployments on local and national levels.

Table of Contents

  1. Copyright
  2. Editorial Advisory Board
  3. Preface: A Reflection of the Past, Present and Future of E-Government Research
    1. EXECUTIVE SUMMARY
    2. INTRODUCTION
    3. E-GOVERNMENT IMPLEMENTATION: STRATEGIC, ORGANISATIONAL AND SOCIO-POLITICAL INFLUENCES
    4. E-GOVERNMENT ADOPTION AND DIFFUSION: THE CITIZENS AS USERS
        1. The Influence of Trust on E-Government Adoption
        2. The Impact of ICT Divide on E-Government Adoption
    5. E-GOVERNMENT IMPLEMENTATION: TECHNICAL COMPLEXITIES AND CHALLENGES
    6. REALISING TRANSFORMATIONAL STAGE E-GOVERNMENT: FROM VISION TO REALITY
    7. CONCLUSION
    8. FUTURE RESEARCH DIRECTIONS
    9. REFERENCES
  4. 1. E-Government Capabilities for 21st Century Security and Defense
    1. ABSTRACT
    2. INTRODUCTION
    3. E-GOVERNMENT OVERVIEW
    4. WEB SERVICES IN E-GOVERNMENT
    5. SERVICE-ORIENTED COMPUTING
      1. DoD Service-Oriented Computing
        1. Global Information Grid
        2. Net-Centric Enterprise Services (NCES)
        3. Net-Centric Enterprise Solutions for Interoperability (NESI)
      2. DHS Service-Oriented Computing
    6. E-GOVERNMENT AND THE SEMANTIC WEB
      1. Integrated Web Services Broker
    7. SUMMARY
    8. ACKNOWLEDGMENT
    9. REFERENCES
  5. 2. Unclassified Information Sharing and Coordination in Security, Stabilization, Transition and Reconstruction Efforts
    1. ABSTRACT
    2. INTRODUCTION
    3. SECURITY, STABILIZATION, TRANSITION, AND RECONSTRUCTION
    4. INFORMATION AND COMMUNICATIONS TECHNOLOGIES FOR SSTR
    5. EXPERIMENTATION IN TRIDENT WARRIOR 2007
    6. NEAR TERM DEVELOPMENT ACTIVITIES
      1. Social Network Analysis
      2. Identity and Site Access Management
      3. Effectively Delegating and Managing Tasks
    7. TECHNICAL CHALLENGES
      1. Mobile Ad-Hoc Network Environments
      2. Distributed planning and Multi-Agent Systems
    8. SUMMARY AND CONCLUSION
    9. REFERENCES
  6. 3. In-Stream Data Processing for Tactical Environments
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND AND PREVIOUS WORK
    4. PROBLEM DESCRIPTION
      1. The Environment and Task Description
        1. The Network Diagram
        2. Data Task Description
        3. The State of a Node
      2. Actions
        1. Action Cost Estimation
    5. LEARNING STRATEGIES FOR THE RESOURCE ALLOCATION PROBLEM
      1. The k-Arm Bandit problem
      2. Action Selection using SoftMax and ε-greedy Strategies
    6. EXPERIMENTAL EVALUATION
      1. The 4-Node Fixed Topology
      2. The 4-Node Changing Topology
      3. The 7-Node Changing Topology
    7. CONCLUSION
    8. ACKNOLWEDGMENT
    9. REFERENCES
  7. 4. Implementing Interoperability Standards for Electronic Government: A Case Study of the E-Ping Brazilian Framework
    1. ABSTRACT
    2. INTRODUCTION
    3. STANDARDS AND STANDARDIZATION
    4. INTEROPERABILITY
    5. METHODOLOGY
    6. THE E-PING FRAMEWORK
    7. DISCUSSION
    8. CONCLUSION
    9. ACKNOWLEDGMENT
    10. REFERENCES
  8. 5. Ontological Mediation for Multi-Agent Systems
    1. ABSTRACT
    2. INTRODUCTION
      1. Previous Works
    3. DEVELOPMENT PLATFORM
    4. MEDIATION METHODOLOGY
      1. Voting-Based Mediation
      2. Communication Primitives for Voting Method
      3. Questioning-Based Mediation
      4. Communication Primitives for Questioning Method
      5. Addressing Security and Other Issues of Concernn
      6. Trust in Ontological Mediation
      7. History of Mediation
      8. Degree of Certainty
      9. Dealing With Unknown Terms
    5. EVALUATION OF A CLASSIFICATION MODEL FOR ONTOLOGICAL MEDIATION
      1. Mediation of Dialect Problems
      2. Ontological Reconciliation across Dissimilar Domains
      3. Ontological Reconciliation for Faulty Information
      4. Ontological Merges and Updates
      5. Ontological Reorganizations
      6. Performance Analysis
    6. APPLICATION AVENUES IN E-GOVERMENT
      1. Data Surveillance
      2. Viruses and Network Attacks/Defense Mechanisms
      3. System Logs
      4. Online Profile of Individuals
    7. CONCLUSION
    8. REFERENCES
  9. 6. I-FGM as a Real Time Information Retrieval Tool for E-Governance
    1. ABSTRACT
    2. INTRODUCTION
    3. METHODOLOGY
      1. Background and Related Work
      2. Image Retrieval for I-FGM
      3. System Architecture
    4. DISCUSSION
      1. Results and Analysis
      2. Creation of Testbed
      3. Creation of Concept Library
      4. Validation of the Machine Learning Technique
      5. Validation of Image Retrieval Algorithm
      6. Analysis of the Validation Results
      7. Evaluation of Image Retrieval in I-FGM
    5. RESULTS AND ANALYSIS
    6. CONCLUSION
    7. ACKNOWLEDGMENT
    8. REFERENCES
  10. 7. E-Governance and Development: Service Delivery to Empower the Poor
    1. ABSTRACT
    2. INTRODUCTION
    3. ICTS AND GOVERNANCE
    4. CONCEPTUAL FRAMEWORK
    5. E-GOVERNANCE AND THE POOR
    6. E-SERVICES FOR THE POOR
    7. CASE STUDY: INDIA: PROJECT E-SETU (E-BRIDGE)-CITIZENS ACCESS TO INFORMATION AND GOVERNMENT SERVICES3
    8. CONCLUSION
    9. REFERENCES
    10. ENDNOTES
  11. 8. E-Governance in India: From Policy to Reality—A Case Study of Chhattisgarh Online Information System for Citizen Empowerment (CHOICE) Project of Chhattisgarh State of India
    1. ABSTRACT
    2. INTRODUCTION
      1. Theme and Purpose of the Study
      2. Methodology
      3. Design of the Survey, Sampling Method, and Size
    3. E-GOVERNANCE IN INDIA THROUGH IT ENABLED GOVERNMENT SERVICES (E-GOVERNMENT)
      1. The Existing Manual System in India
      2. IT Enabled Government Services in india
    4. E-GOVERNANCE IN CHHATTISGARH: POLICY AND IMPLEMENTATION
      1. The Policy
      2. Implementation
    5. THE CHHATTISGARH ONLINE INFORMATION SYSTEM FOR CITIZEN EMPOWERMENT (CHOICE)
      1. Services Provided under CHOICE
      2. E-Governance through CHOICE
    6. E-GOVERNANCE IN CHHATTISGARH: AN ASSESSMENT AND EVALUATION
      1. Assessment
      2. Hassle Free Services to Citizen
      3. Curb on Corruption
      4. Restriction on Malpractices
      5. Reduced Scope for Traditional Administrative Arrogance
      6. Equity Dimensions
      7. New Employment Opportunities
      8. Citizen Empowerment through the E-governance Mechanism and Process of the Right to Information
      9. Cost and Time Effective
      10. Increased Revenue to State Government
    7. EVALUATION
      1. Not Fully Operative Yet
      2. The Old System Still Continues
      3. The Service Delivery Sometimes Takes More than Stipulated Time in E-Governance
      4. Elitist Bias: Accessible More to Those Who Can Pay
      5. Urban Bias
      6. Gender Gap
    8. BOTTLENECKS IN EFFECTIVE E-GOVERNANCE
      1. Lack of Political Will
      2. Need for Change of Attitude and Colonial 'Mind Set' of the Administration
      3. Lack of Infrastructure, Especially in Rural Areas
      4. General Neglect of Rural Areas in Development Planning of the State
      5. Poverty
    9. SOME SUGGESTIONS
    10. CONCLUSION
    11. REFERENCES
  12. 9. E-Governance and ICT Enabled Rural Development in Developing Countries: Critical Lessons from RASI Project in India
    1. ABSTRACT
    2. INTRODUCTION
    3. REVIEW OF LITERATURE
    4. THE PROJECT-RASI
    5. RESEARCH QUESTIONS AND METHODOLOGY
    6. DATA ANALYSIS AND INTERPRETATION
      1. Profile of Users
      2. Factors that Influence the Usage
      3. Usage of Services and the Level of Satisfaction
      4. Problems with Chiraag Kiosks
      5. Additional Services through Chiraag Kiosks
    7. DISCUSSION
    8. IMPLICATIONS
    9. REFERENCES
  13. 10. E-Government Organizational Performance Framework: Case Study of Haryana State in India —A Log Linear Regression Analysis
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
      1. E-Government Initiatives: Government of Haryana, India
      2. E-Government Organizational Performance Attributes
      3. Research hypotheses and proposed Model
      4. Research Methodology
      5. Statistical Analysis processing
      6. E-Government organizational performance Framework
        1. Factor Analysis
      7. Reliability of Instruments and Testing of Hypothesis
      8. Framework Summary
      9. Relationship of Individual Factors to the Overall Organizational Performance
      10. Factor Contributions
      11. E-Government Organizational Performance Framework
    4. ICTS SOLUTIONS FRAMEWORK
      1. Factor Analysis
      2. Reliability of Instruments and Testing of Hypothesis
      3. Framework Summary
      4. Factor contributions
    5. ICTS SOLUTIONS FRAMEWORK
    6. CONCLUSION AND RECOMMENDATIONS
      1. Transparency
      2. organizational culture
      3. ICTs Infrastructure
      4. Regulatory Environment
      5. Contributions of the Study
    7. REFERENCES
  14. A. Appendix A
    1. Questionnaire: Haryana Government departments
    2. II. organizational performance
    3. III. Suggestions
  15. B. APPENDIX 2
    1. Questionnaire: E-Government Experts
    2. Location:
    3. Respondent's Profile
    4. II. Information & communication Technologies Solutions
  16. 11. E-Government in Saudi Arabia: Between Promise and Reality
    1. ABSTRACT
    2. INTRODUCTION
    3. REVIEW OF THE LITERATURE
      1. The World Summit on the Information Society
    4. METHODOLOGY
      1. Research Questions
      2. Data collection
    5. RESEARCH ANALYSIS
      1. E-Government in Saudi Arabia Compared to Other Countries
      2. Saudi Arabia's E-Government Compared to United Arab Emirate's E-Government
      3. Riyadh E-Government portal compared to Dubai E-Government portal
      4. Saudi Arabia's E-Government Compared To United States' E-Government
    6. SURVEY RESULTS AND ANALYSIS
      1. Demographic Information
      2. Use of IT in the Public Sector in Saudi Arabia
      3. Employees's Awarness of E-Government
      4. Challenges and issues Facing E-Government
    7. CONCLUSION AND RECOMMENDATIONS
    8. REFERENCES
    9. ENDNOTES
  17. 12. Institutions, Organizations, and Interorganizational IT Projects in the Mexican Federal Government
    1. ABSTRACT
    2. INTRODUCTION
      1. Institutional Theory and Government IT projects
    3. RESEARCH MODEL AND HYPOTHESES
    4. RESEARCH DESIGN AND METHODS
      1. Sample
      2. Survey Instrument
      3. Procedures
      4. Interviews with Project Managers and Project Participants
    5. RESULTS AND DISCUSSION
      1. Survey Results and Discussion
      2. Interview Results and Discussion
    6. CONCLUSION
    7. ACKNOWLEDGMENT
    8. REFERENCES
    9. ENDNOTES
  18. C. APPENDIX: SURVEY QUESTIONS IN EACH CONSTRUCT (Table 5)
  19. 13. Translucent States: Political Mediation of E-Transparency1
    1. ABSTRACT
    2. INTRODUCTION
    3. THE IDEOLOGY OF INFORMATION
    4. INTERNET COMMUNICATION AND CULTURE
    5. POLITICAL CULTURE IN THE STATE DISCOURSE
    6. POLITICAL MEDIATION OF COMMUNICATION
    7. SYMBOLIC DIMENSION OF STATE COMMUNICATION
    8. MEXICAN PRESIDENTIAL PORTAL
    9. CONCLUSION
    10. REFERENCES
    11. ENDNOTE
  20. 14. The Örebro City Citizen-Oriented E-Government Strategy
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND: THE MOVIT PROJECT
    4. METHOD
    5. MAIN FOCUS OF THE ARTICLE: FINDINGS
    6. PROJECT ORGANIZATION, THE MOVIT SETUP
      1. Priorities
      2. Financing and Resources
    7. COMPLAINTS MANAGEMENT
      1. E-Services
      2. Implementation
    8. WEB STRUCTURE AND DESIGN
    9. FUTURE TRENDS
    10. CONCLUSION
    11. REFERENCES
    12. ENDNOTE
  21. 15. Assessing Local Readiness for City E-Governance in Europe
    1. ABSTRACT
    2. INTRODUCTION
    3. CITY E-GOVERNANCE: A CONCEPTUAL FRAMEWORK
      1. What is E-Governance in Cities?
      2. An Integrated City E-Governance Model
    4. DEFINING LOCAL READINESS FOR CITY E-GOVERNANCE
      1. The concept of E-Readiness
    5. CITY E-GOVERNANCE EUROPE
      1. Study Methodology
      2. State of play
      3. Propositions for E-Readiness
    6. CONCLUSION: SEIZING THE OPPORTUNITY OF LOCAL READINESS FOR BOOSTING E-GOVERNANCE
    7. ACKNOWLEDGMENT
    8. REFERENCES
    9. ENDNOTES
  22. 16. Linking Local E-Government Development Stages to Collaboration Strategy
    1. ABSTRACT
    2. INTRODUCTION
    3. THREE STAGES oF E-GOVERNMENT DEVELOPMENT IN LOCAL GOVERNMENT
      1. The E-government Initiation Stage
      2. The E-Government Application Development Stage
      3. The E-Government Integration Stage
    4. COLLABORATION TYPES IN LOCAL E-GOVERNMENT DEVELOPMENT
      1. Intergovernmental collaboration
      2. Interagency Collaboration within a Government
      3. Intersectoral Collaboration
    5. METHODOLOGY
      1. Research Setting
      2. Research Method
    6. FINDINGS
      1. Intergovernmental Collaboration
      2. Interagency Collaboration in Gangnam-Gu
      3. Intersectoral Collaboration
    7. DISCUSSION
    8. CONCLUSION
    9. ACKNOWLEDGMENT
    10. REFERENCES
    11. ENDNOTES
  23. D. APPENDIX 1
    1. Interview Questions
  24. 17. E-Democracy from the Perspective of Local Elected Members
    1. ABSTRACT
    2. INTRODUCTION
    3. STRUCTURATION LENS FOR EXAMINING AGENCY FACTORS
    4. UK E-DEMOCRACY CONTEXT AND ROLE OF ELECTED MEMBERS
    5. ELECTED MEMBERS AGENCY CATEGORIES
    6. COMMUNICATION OF MEANING
    7. EXERCISING POWER
    8. SANCTIONING BEHAVIOUR
    9. CONCLUSION
    10. REFERENCES
  25. 18. Administrative Leadership and the Electronic City: Challenges and Opportunities
    1. ABSTRACT
    2. INTRODUCTION
    3. E-GOVERNMENT IN A LOCAL CONTEXT
      1. E-Government Defined
      2. E-Government Supply and Demand
        1. E-Government Demand
      3. Implementation challenges
    4. POLITICS AND ADMINISTRATION
      1. Government with a Divided purpose
    5. THE TECHNOLOGY LITERACY OF CITY MANAGERS
      1. The Technology Knowledge of city Managers
        1. The Technology Literacy Practice
        2. Age, Experience, and Technological Literacy
    6. E-GOVERNMENT LEADERSHIP STRATEGIES
      1. Strategic Management as a Foundation
      2. Leadership objectives
    7. FUTURE TRENDS
      1. organizational Strategies
    8. REFERENCES
      1. KEY TERMS AND DEFINITIONS
    9. ENDNOTES
  26. 19. Reflections and Proposals on Public Officials Training and Promotion of E-Government1
    1. ABSTRACT
    2. INTRODUCTION: HYPOTHESIS, OBJECTIVES, AND METHODOLOGY
    3. CONCEPTUAL DIMENSIONS
      1. Main conceptual Dimensions
        1. Ethical-Valuation of GE's Training
        2. Epistemological Dimension: An Approach from Complexity Theory
        3. Institutional Dimension: EG and the Challenges of Training Institutions
      2. Some premises to conceive public Officials Training Strategies that Will promote EG
        1. Consider How Innovation Is Achieved: Pay Attention to the Spiral of Organizational Knowledge Creation (Nonaka & Takeuchi, 1999)
        2. Stimulate the Dialogue between Peers Geared towards Management
        3. Generate Spaces to Share Meanings and Senses
        4. Privilege Deep and Generative Knowledge
        5. Consider Both Training for EG Management and EG Management for Training as Simultaneous
        6. Consider the Crisis of Contents
        7. Prioritize the Collaborative Building of Conceptual Maps
    4. PROPOSALS TO PROMOTE E-GOVERNMENT BASED ON TRAINING STRATEGIES FOR PUBLIC OFFICIALS
      1. Taking the Most Advantage of public Administration Agencies' Intranets as a continuing Education Resource for EG
        1. Organizational
        2. Units, Teams, and Communities of Practice
        3. Personal
    5. APPRECIATE EMERGENT TECHNOLOGICAL RESOURCES FOR THE CREATION OF SITUATED KNOWLEDGE, DECISION MAKING, AND PUBLIC OFFICIALS TRAINING
    6. CONCLUSION
    7. REFERENCES
    8. ENDNOTES
  27. 20. Moving from E-Government to T-Government: A Study of Process Reengineering Challenges in a UK Local Authority Context
    1. ABSTRACT
    2. INTRODUCTION
    3. T-GOVERNMENT: A CONTEXTUAL BACKGROUND
      1. Where is the UK in terms of T-Government?
    4. RESEARCH APPROACH
    5. PROCESS TRANSFORMATION: A UK LOCAL GOVERNMENT PERSPECTIVE
      1. Case Study: The Student Loan Application Process at Council x
    6. DISCUSSION AND CONCLUSION
    7. REFERENCES
  28. 21. Instititutional Opportunities and Challenges of the Wireless City
    1. ABSTRACT
    2. INTRODUCTION
    3. EVOLUTION OF WIRELESS COMMUNICATIONS
      1. Wireless Devices
      2. Wireless infrastructure
    4. INSTITUTIONAL OPPORTUNITIES AND CHALLENGES
      1. Institutional opportunities
      2. Institutional Challenges
    5. CONCLUSION
    6. REFERENCES
  29. Compilation of References
  30. About the Contributors