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SOA Governance: The key to successful SOA adoption in your organization by Todd Biske

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Undirected Service Creation

By the start of the year, the successes of the new Customer Information Service were beginning to roll in. The field agents that were using the new auto and home insurance applications were very pleased that they now could easily see which customers held multiple policies, and which ones did not. In turn, the customers were more satisfied that they were being presented with possible discounts without having to ask, and the customers that held both auto and home insurance policies were treated with the appropriate respect due a repeat customer.

Andrea, the CIO, called Elena into her office, “Elena, I wanted to thank you for your team’s work on the effort associated with the auto and home insurance applications. While ...

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