Part One. Drinking From the Fire Hose: Tips and Tricks for Managing Information Overload

Based on your experience using e-mail at work, would you agree or disagree with the following statement:

"E-mail at work: few feel overwhelmed and most are pleased with the way e-mail helps them do their jobs."

If you agree, good for you. You are truly the master of your e-mail domain. If you disagree, then this might be the book for you. If you are still rolling on the floor, holding your belly, and laughing until it hurts, congratulations; this is definitely the book for you.

The statement in question was actually the title of a 2002 report by the Pew Internet and American Life Project. An initiative of the Pew Research Center, the Pew Internet and American ...

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