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Smashing UX Design: Foundations for Designing Online User Experiences by Jesmond Allen, James Chudley

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Chapter 2: Planning UX Projects

Planning UX projects is a balancing act between getting the right amount of user input within the constraints of your project. The trick is to work out the best use of your time. How can you get the most UX goodness for your client’s budget? This book describes your armory of UX tools. This chapter explains how to choose the right mix of tools for the task at hand.

Getting started with UX planning

The planning phase is all about understanding what you have been asked to do and working out the best combination of activities that will give you the outcome you need, within the time, budgetary, and resource constraints of the project. It is your job as a UX professional to deliver the best user experience within the time and budget available.

The planning of projects may take place when you are writing a proposal to do work that is yet to start as well as at the beginning of a “live” project. When planning work for proposal purposes, you can be faced with issues such as lack of information around budgets as well as limited access to clients to ask questions.

In many ways the planning of UX projects can become a design challenge in its own right. You have an outcome that you need to get to and it’s up to you which approach you take to get you there. You need to be confident that the tools and techniques you choose will be the right ones to get you the insight you need within the constraints of the project.

The budget for the piece of work is always ...

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