Chapter takeaways

  • Nine answers to the question, ‘Why pay more?’

    – genuinely better product, clearly communicated

    – highlight the risks, provide reassurance

    – show the trade-offs customers are making with lower prices

    – give customers price steps for better specifications and let them choose

    – encourage customers word-of-mouth recommendation – they can sell premium prices better than you

    – create the appropriate quality context for communications

    – use colour association to convey quality

    – use sensory cues like touch, sound and smell to shape perceptions

    – seek opportunities for pricing theatre and entertainment.

  • You need accurate billing systems and invoices that customers can understand.

  • How to announce price increases – ten best practices.

  • How to increase ...

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