Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships

At the frontier

However, the experience of past revolutions shows that mistakes at the frontier are part of the learning process. And there can be no doubt that sourcing is now the major frontier of business, as it strives to come to terms with the pervasive impact of globalization.

So, what is globalization doing to us all? Look at your own business and you will see its effects. Globalization is establishing and enforcing conformity and regulation. It is creating an ever-increasing focus on the best price. And it is driving workloads to be relocated to those places where they can be done more cheaply and/or effectively.

These changes are being driven by economic forces that are virtually irresistible. True, national governments can – and do ...