Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships

From cost, to quality . . .

Equally important is the need to remain focused on the envisaged and specifically targeted benefits and objectives. For the customer enterprise, outsourcing is about enablement and speed. As we have already discussed, a key determinant of how readily it will embrace the right type of behaviour lies in the severity of the situation that causes it to contemplate outsourcing in the first place. The absolute need to address this situation will take it through the generally straightforward cost comparators that make up the initial business case.

Moving beyond that early cost focus, the customer will then start to examine what more it can get for its investment. This will involve asking itself some fundamental questions. ...