Becoming a well-oiled machine?
The generally accepted way for an outsourcing supplier to take a client business from ‘sleepy hollow’ to well-oiled machine is via continuous improvement programmes (CIPs). These are about balancing cost with improvements in efficiency and effectiveness. We believe that for most clients a sensible approach is to view cost containment as the top ongoing priority, but demand ever-increasing levels of effectiveness and efficiency as supporting themes.
Within CIPs, fads and fashions tend to come and go. Six Sigma, made famous by Jack Welch at GE, and Capability Maturity Model (CMM) Level 5, the highest standard for application development and support, are currently in vogue. However, any CEO looking to adopt these standards ...
Get Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
