Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships

Managing future risks through flexibility

Alongside access to innovation, a further aspect of long-term benefits realization is ongoing and robust risk management – including the ability in the contract to allow for events such as peaks in business and integration issues, before edging back down to a more ‘normal’ focus and level of activity.

One of the most obvious provisions to include is what happens in the event of M&A and disposals – covering aspects ranging from the top-level approach to systems integration or disintegration, down to fairly detailed principles of the costings to be applied. This kind of agreement can be underwritten contractually, and potentially publicly, to ensure that the analysts understand that the enterprise is being ...