Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships

Defining the role of the retained team

So, as a client looking to realize the benefits that you have signed the outsourcing contract to achieve, you need to start early in planning how it will be managed post-deal, by whom, and what resources and budgets will be put at the team’s disposal.

In putting together this team you should remember that one of the differences from M&A is that in outsourcing you are buying not assets but bandwidth – access to expertise and even experience on demand from the supplier. Therefore outsourcing is fundamentally different in one aspect of benefits realization: the contract has defined the minimum. If you have a good-quality leave-behind team in place, and have picked the right supplier, you should actually be ...