Thinking ahead?

But research and our own experience show that this is not yet happening in most cases. Over 80 per cent of all clients going into outsourcing contracts fail until the last moment to think about the leave-behind organization – the retained team – that will manage all this complexity. Very few have the necessary overt sponsorship at the top level to ensure success on what will be a hugely challenging agenda.

The result is that the retained team is brought in at the last moment, usually from the periphery of the supplier selection and negotiation process, or worse still from an unconnected activity. Critically this means that its members are seldom aware of the business imperatives that have led to the outsourcing decision.

What ...

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