Documenting the start and end state

Given this broad spread of risks, the key attributes of governance and controls for the transition come down to quality of execution, the level of professional care overall, and the degree of attention to detail at all levels. All these attributes will be needed – and each will be severely tested during the process.

On top of this, it is important to know exactly where the transition is starting from, and where you intend to end up. Our experience shows that the most successful transitions begin with a clearly documented picture of three things: the current mode of operation, the future mode of operation, and the path from A to B. This is the route map around which the project plan is built. It means progress ...

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