Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships

Governance and controls: be holistic – and rigorous

While management of emotional and behavioural factors is critical, it will only succeed within a sound framework of clear reporting lines and responsibilities, and in the context of rigorous project management.

Evaluating the possibility of outsourcing is part of business as usual, but the transition is not. In its scale and complexity it is like sending a man to the moon. Every activity must be listed and scheduled, along with who is in charge and where all the links and interdependencies occur. Myriad elements need to be aligned between the two sets of assets, and everything must be painstakingly cross-checked. So it is crucial to have people with solid project management skills, able not ...