A coherent story
When management set out their stall in this way it can lead to the kind of mature, balanced dialogue that the most successful outsourcing clients manage to create with their stakeholders. It is no coincidence that the businesses which do this are generally those that are already well managed and well organized, and have an established culture of management openness.
By the same token, the secretive way in which dysfunctional, opaque organizations approach outsourcing means that outsourcing will not generally improve their standing with either internal or external stakeholders. Instead it tends to create an additional level of complexity and tension that makes the overall governance of the business even more difficult.
So when ...
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