Defining and monitoring roles
These are some of the ways in which the benefits of successful outsourcing can roll on through the client business over many years, and the ability to reap these rewards to the full will be largely determined by the approach to the transition. A crucial first step is to create a clear and unambiguous definition of all roles and responsibilities on both sides in both the previous mode of operation and the future mode of operation, as well as during the transition phase that shapes the journey between the two.
As well as roles and responsibilities, this definition also needs to include the milestones and triggers that will – for example – permit the retained organization to shrink, expand or change in nature as the ...
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